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PART 2 - TERMS OF SERVICES (TESKSAG ENERGY)

1. GENERALLY

  1. In addition to the general conditions set out in Part 1 of these Terms of Use, this Part 2 contains additional terms and conditions that relate to particular Offered Services that are offered by TEKSAG ENERGY. By using the Teksag Website and the Offered Services, you acknowledge notice of Teksag Energy Policy Statement of as the case may be.(b) The Offered Services are provided to you as a convenience to you and without charge. Teksag reserves the right to withdraw any of the Offered Services at any time upon providing any notice that may be required by applicable law in any manner prescribed by applicable law. Teksag reserves the right to change any provision herein at any time upon notice to you. If you do not agree to EGI's proposed change, you may terminate the Offered Service without penalty to you. If no manner of notice is prescribed for the termination of a service or a change in these Terms of Use in respect of an Offered Service, Teksag may use any manner in its discretion, including providing notice through this Website or through a message sent via the Offered Service.(c) The Teksag Offered Services are governed by the laws of the federal Republic if Nigeria applicable therein, excluding the conflict or choice of law provisions. If you access the Offered Services from outside Nigeria, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Any dispute arising out of the use of the Offered Services shall be governed by the laws of the Federal Republic of Nigeria. You agree to submit to the exclusive jurisdiction of the courts in Nigeria.(d) Any unprotected electronic communication over the Internet is not secure or confidential and may be subject to possible interception, loss and/or alteration. In using Offered Services, you acknowledge and assume the risks associated with unprotected electronic communication over the Internet. Teksag Energy is not responsible for and will not be liable to you or anyone else for any damages in connection with an email, text message or any other electronic message sent by you to Teksag, or an email, text message or any other electronic message sent by Teksag to you.

2. ELECTRONIC SIGNATURE CONSENT

Teksag offers the ability to request and amend services, submit and receive information and documentation, apply for Teksag incentives and offers and otherwise manage your Teksag accounts and your receipt of Offered Services through the Website. You acknowledge that Teksag will verify your identity for the purposes of the Offered Services through your use of your email login and password, which collectively is a reliable method for identifying you to us. Teksag requires your consent to the use of various online documents and your submission of them with your electronic signature when you use certain Offered Services. Teksag therefore asks you to please note the following:

  1. the various Teksag online documents contain all the same information as our paper-based documents and are organized in generally the same manner;
  2. when you are requested to view an online document or document, you should scroll through the entire document and review it carefully prior to clicking “I Agree”, or “I Accept” or otherwise denoting acceptance of the content, terms and conditions of the document or document;
  3. when you complete the online document and then click “I Agree”, or “I Accept” or otherwise apply or associate your electronic signature to a document in accordance with the instructions that Teksag has provided to you, you are providing agreement and our system will save your document into our computer systems and then will permanently associate your electronic signature (consisting of your email login and/or if you are requested to type your name, your written name) with the completed document;
  4. prior to submitting a completed online document, you will be asked to review the completed document. After you have consented to your completed online document as described in the section above either a screen will immediately confirm to you, or an email may be sent to confirm to you, that your completed online document has been received by Teksag. You should print or save electronically a copy of your completed document for your records.
  5. Teksag uses reasonable methods to protect the security surrounding this online application system, including the use of industry standard encryption and firewalls.

3. ELECTRONIC BILLING SERVICES

  1. If you are participating in electronic billing services (the "eBill"), you will no longer receive a paper bill. You will receive an email to notify you when your electronic bill is ready for viewing, and such email may include your Teksag account number, the payment due date, the amount due on the payment due date and a PDF attachment of your full bill. You may choose to update your account preferences online if you would prefer not to receive a PDF attachment of your bill. It is your responsibility to ensure that your information, including email address, is correct and up to date. Failure to receive email notification does not limit or affect your obligation to pay your bill on time.(b) Once enrolled and for so long as you are using eBill, you have a limited, personal, non-transferable license to view, download an electronic version and print your bill and any inserts or enclosures (collectively the "Materials"). You may not alter, change, distort or otherwise modify the Materials or any content contained therein, including the amount and description of the charges on the bill or any terms or any proprietary notices contained on any of the Materials. You will not access or attempt to access any Materials, including the bill, of any other person.(c) Printed copies of your electronic bill cannot be used to route a payment through an automated teller or a teller at a bank or by mailing a cheque.(d) The Exclusion and Limitation of Liability contained within Section 10 of the Terms of Use shall apply to eBill for the benefit of the Companies and any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill.

4. ONLINE SELF-SERVICE METER READING (THE "ONLINE READING")By submitting an Online Reading for a Teksag account (the "Account") through the Website, you declare and acknowledge that:

  1. The Online Reading is accurate to the best of your knowledge, that you are authorized as or by the Account holder to submit the Online Reading, and that you authorize Teksag to rely on the Online Reading for the purposes of measurement, billing and collection for natural gas distribution and related services;
  2. The Online Reading does not in any way derogate from, or substitute for, the right of Teksag, according to all applicable laws, to access all parts of the premises to which Teksag provides electricity distribution bills and related services; and
  3. Without limitation to the generality of the foregoing, Teksag retains the right to interrogate any Teksag meter, reject or amend the Online Reading, and to estimate a reading for any Teksag meter for the purposes of measurement, billing and collection for electricity distribution and related services.Online Reading is not available for Large Business Account customers.

5. TEKSAG ENERGY ON-LINE ACCOUNT SERVICEBy enrolling for on-line access to your Teksag Account (the “On-Line Account Service”), you declare and acknowledge that:

  1. There are two types of On-Line Account Service access: (i) Residential (Rate 1) and Commercial (Rate 6) (collectively, “Mass Market”) access; and (ii) Large Business access. Your Teksag bill indicates your access type for the On-Line Account Service.
  2. Mass Market and Large Business Account access are separate Offered Services. Your email login must be unique for each Account access type, and cannot be used for any other access type. For certainty, if you require access to be both Mass Market and Large Business Accounts in the On-Line Account Service, you must have a separate email login for each type of access.
  3. Any information provided by you through the On-Line Account Service will be accurate and complete.
  4. You will not use the On-Line Account Service to access information about any Account unless you have the authority to do so by the person or company whose Account you are accessing.
  5. You will not provide any information to Teksag through the On-Line Account Service unless you have the authority to provide such information to us.
  6. All information provided by you in the On-Line Account Service shall become the property of Teksag Enery and shall be entitled to use this data and to claim 100% of any Electricity savings arising from your use of the On-Line Account Service or any incentives offered through Teksag Energy.
  7. If you choose to submit on-line applications or information to Teksag, the Electronic Signature Consent contained in Section 20 of the Terms of Use shall apply to such submissions.
  8. For certainty, the Disclaimer and Exclusion of Warranty and Exclusion and Limitation of Liability contained within Sections 9 and 10 of the Terms of Use shall apply to the On-Line Account Service for the benefit of the Companies and any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill. In particular, Teksag makes no representation, warranty or guarantee about the accuracy of any information in any report provided pursuant to the On-Line Account Service nor does Teksag make any representation, warranty or guarantee about the accuracy of any savings that may be provided. Any dollar savings provided are estimated using Teksag’s commodity and distribution rates for typical households in the Teksag franchise area; actual savings may vary household to household. In the event of any discrepancy between the information in the On-Line Account Service and the information on your Teksag bill, the Teksag bill will govern.
  9. For certainty, the Disclaimer and Exclusion of Warranty and Exclusion and Limitation of Liability contained within Sections 9 and 10 of the Terms of Use shall apply to the On-Line Account Service for the benefit of the Companies and any third parties whose charges appear on the electronic bill or who have contributed enclosures or inserts to the electronic bill. In particular, Teksag makes no representation, warranty or guarantee about the accuracy of any information in any report provided pursuant to the On-Line Account Service nor does Teksag make any representation, warranty or guarantee about the accuracy of any savings that may be provided. Any dollar savings provided are estimated using Teksag’s commodity and distribution rates for typical households in the Teksag franchise area; actual savings may vary household to household. In the event of any discrepancy between the information in the On-Line Account Service and the information on your Teksag bill, the Teksag bill will govern.

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